FAQ
General Questions
All financial transactions on GoAgent are supported by https security feature, which ensures that customers’ data are well protected at all times. In addition to that security, we value our customers’ privacy and guarantee non-disclosure of any information provided on GoAgent platform.
GoAgent platform offers its client the ability to remotely clear and transport their cargo with zero stress and very low risks using verified, reliable clearing agent and transporter.
GoAgent mobile app supports all versions of the major mobile platforms including Android, IOS and Windows, and it is optimized to give the best user experience.
GoAgent app is totally free of any third-party adverts.
Please feel free to contact us via info@goagent.com.ng
Agents
Visit goagent.com.ng/registration to create your account for free and start making more money with GoAgent.
Visit goagent.com.ng/registration to create your account for free and start making more money with GoAgent.
When your transport company is successfully registered on GoAgent, you will be able to register your trucks on GoAgent by yourself.
The moment the client sends funds for the job, as the winning agent, you will receive an advance payment through the bank details you provided during registration to start the clearing process. The remaining balance will be paid after you successfully complete the job.
Yes, the bidding process is what we use to determine who will do the job as the lowest bidder wins.
Clients
Once an importer pays for his clearing job, and if there is no issue with declaration of cargo or defective documentation, clearing job does not take more than a week to complete.
Clearing charges depend on the type of cargo, because government charges different duty on each type of cargo. The price of clearing is also determined through bidding, which may result in each job having a unique price depending on the circumstance of its bidding process.
To ensure uninterrupted work flow, GoAgent requires full payment in advance before the commencement of your clearing job or transport job.
Yes, GoAgent platform allows importers to review the rating of an agent and choose them before bidding closes, thereby terminating the bidding before its closure.
GoAgent has integrated multiple payment gateways that allow seamless electronic payment of clearing and transport jobs using either bank transfer or card payment. Also, GoAgent offers the option to either pay in Nigerian Naira or US Dollars.
The time taken to deliver cargo to your chosen location depends on distance to be covered. However, no location in Nigeria takes more than a week to deliver cargo to.
Yes, you will be notified. Additionally, GoAgent app is built to enable you track the real-time progress of your clearing and transport job remotely at every stage.